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    • Whitepapers

    E-Discovery and Legal Process Outsourcing: ESIM Process Design and Choices between Outsourcing vs. Insourcing

    Legislation in Outsourcing: Gain-Sharing under the E-Government Act of 2002

    Shared Services in Lieu of Outsourcing: Offshore Captive Internal Bank

    Call Centers and Customer Relationship Management

    “Offshoring” of BPO Services within the European Union: A Transatlantic View of the Proposed Services Directive

    Financial Planners Outsource Their Back Office Support Staff to Home-Based Workers

    International Trade Regulation of Outsourcing

    Courts of India as an Inconvenient Forum: Impact of Long Delays in Access to Court Procedure

    Data use contracts between health care covered entitties and business associates including outsourcers

    Patents in Outsourcing: Strategy and Practice for Business Process Patents and International Trade in Services

    Patent Infringement Warranties in BPO

    Liability of Service Provider for Customer’s Copyright Infringement

    Privacy in Outsourcing of Health Information

    Human Resources Outsourcing: Employment Manuals as Basis for Exceptions to the Employer’s Liability for Wrongful Termination of Employment and Defamation

    Trade Secrets in Outsourcing

    Limits on Exclusive Use of “Trade Secrets” in Deal Structuring: Investment Banker Cannot Claim Misappropriation of Trade Secret for Bowie Bonds

    Business Intelligence and Industrial Espionage in Outsourcing

    Sarbanes-Oxley Act of 2002: Retention of Records by Auditors and their Clients relating to Outsourcing

    Outsourcing: Evolution From Single Supplier to Best of Breed

    Document Mismanagement: When the Customer Miscommunicates a Court Order to the Document Managing Outsourcer

    Document Retention, Document Management and Data Warehousing in Outsourcing

    Legal Compliance in Outsourcing

    Vetoing the Legislation Against Outsourcing in California

    Death of Captive Paradigm? Business Transformation of a Shared Services Captive: Legal and Business Issues in Conversion from SSO to Independent BPO Service Provider

    Litigation: “Spoliation of Evidence” Where Records Are in the Hands of Service Provider

    Forensic Investigations: Distinguishing Ordinary Outsourced Investigation from Privileged Investigation

    Class Action Litigation in Outsourcing: Managing Consumer Litigation Risk after Class Action Fairness Act of 2005

    Consumer Protection in Outsourcing and Out-Tasking: Statutory Rules Governing Document Preparation (Bankruptcy Petition Preparers)

    Litigation in Outsourcing: Liability of Corporate Affiliates, Secured Lenders and Venture Capitalists and their Attorneys under WARN Act for Termination of Employees

    Code of Ethics for Auditors: Some Case Studies and Legal Principles in Auditing Standards

    Sarbanes-Oxley Act of 2002: Disclosure of Material Outsourcing Contract Contingencies

    Internal Controls and Corporate Governance under Sarbanes-Oxley: Planning and Audit Processes in Outsourcing

    Impact of Sarbanes-Oxley Upon Outsourcing

    International Outsourcing: Business Judgment Factors

    International Outsourcing: Legality of Xenophobia in Outsourcing

    Health Spending Accounts: Employers and Co-Employers Can Escape ERISA Fiduciary Liability through HR Outsourcing

    Bankruptcy in Outsourcing

    Deal Structure: Countertrade – Transformational Outsourcing — Call Centers — Customer Care

    Finance & Accounting Outsourcing: Does Outsourcing Reduce Risk?

    Frequently Asked Questions For Employees

    Labor-Management Relations and Sinecures for Life: Is There a Better Way to Automate the Logistics of Business?

    Case Studies

    How to Achieve Innovation through Outsourcing: Shifting the Paradigm

    When is a Contractual Limitation of Liability Invalid and Unenforceable? American Public Policy Exceptions to Exculpatory Clauses in Telecommunications

    Case Study for Legal Risk Management for “Cloud Computing”: Data Loss for T-Mobile Sidekick® Customers

    Case Study: Farmland Industries Inc.

    Joint Venture between IBM and French Bank BNP Paribas

    Reciprocal Outsourcing by EDS and WorldCom, Inc.

    Proctor & Gamble Highlights New Legal and Business Issues in Multi-Sourcing

    Inside Job: Bank One’s Decision to Insource Bank’s IT Operations

    C&W US Clients Face Uncertain Future

    Insider Theft of Trade Secrets in India: Employee of Captive R&D Subsidiary Accused of Source Code Theft (and What You Need to Know About Protecting Your Trade Secrets Abroad)

    Business Intelligence and Industrial Espionage in Outsourcing

    To Bundle or Not to Bundle Goods and Services: NASA’s Desktop Contract

    Replacing a Service Provider in Midstream: Case Study on Equifax Spin-off, Certegy’s Cancellation of EDS Contract and Hiring of IBM

    Outsourcing as a Tool in Exiting a Failing Business: National Australia Bank’s Acquisition of Shares in Rival AMP Ltd.

    Failed Deals: CSC Sues Sears over Termination

    Hewlett Packard and NEC, 2002 Joint Ventures in Outsourcing

    Failed Deals, Bankruptcy and Class Action Securities Fraud in Global Outsourcing: In re Alcatel Securities Litigation

    Business Process Transformation for Chinese-American Joint Venture Outsourcing after Divestiture of Manufacturing Operations: IBM’s Services Agreement with Lenovo for Personal Computers — Financial, HR, Legal and Regulatory Issues in International M&A

    Case Study in “On Demand” Computing: American Express Company

    Outsourcing after Divestiture of Manufacturing Operations: IBM’s Services Agreement with Lenovo for Personal Computers

    Webinars

    Tuesday, March 23, 2010, Webinar on Sourcing of Global Talent

    Tuesday, November 17, 2009 – Managing Knowledge, Compliance and Legal Risks in Sourcing of Global Talent

    Newsletter Archives

    Outsourcing Law & Business Journal™: July 2010

    Outsourcing Law & Business Journal™: June 2010

    Outsourcing Law & Business Journal™: May 2010

    Outsourcing Law & Business Journal™: April 2010

    Outsourcing Law & Business Journal™: Feb/March 2010

    Outsourcing Law & Business Journal™: January 2010

    Outsourcing Law & Business Journal™: December 2009

    Outsourcing Law & Business Journal™:November 2009

    Outsourcing Law & Business Journal™: September 2009

    Outsourcing Law & Business Journal™: July/August 2009

    Outsourcing Law & Business Journal™: June 2009

    Outsourcing Law & Business Journal™: May 2009

    Outsourcing Law & Business Journal™: April 2009

    Outsourcing Law & Business Journal™: March 2009

    Outsourcing Law & Business Journal™: February 2009

    Outsourcing Law & Business Journal™: January 2009