Global enterprises need a cadre of managers at various levels responsible for ongoing design and redesign of the services that the service providers are to deliver. Career opportunities exist in
- business strategy and planning;
- information technology management;
- supplier relationship management;
- audit and control;
- contract administration;
- legal compliance administration; and
- process design and analysis.
Judging by the skills required for these outsourcing-centric careers, these jobs require complex processes and procedures. They are based on a series of methodologies that cross boundaries traditionally reserved for different departments, such as budgeting, planning, contract administration, information technology, project management, customer service and new product introductions.
Students considering a career in outsourcing for service recipients should appreciate the complexity of such skill sets and the need constantly to improve the quality of service across each of these skill sets. For a career, continuous process improvement, both personally and for the enterprise customer, can be an appealing way of life.