White Papers

“Offshoring” of BPO Services within the European Union: “Sourcing Havens” under the Proposed Services Directive

Human Resources Outsourcing; Legislation and Legal Issues on Staff Leasing and Professional Employer Organizations

Truth in Outsourcing

E-Discovery and Legal Process Outsourcing: ESIM Process Design and Choices between Outsourcing vs. Insourcing

Legislation in Outsourcing: Gain-Sharing under the E-Government Act of 2002

Shared Services in Lieu of Outsourcing: Offshore Captive Internal Bank

Call Centers and Customer Relationship Management

“Offshoring” of BPO Services within the European Union: A Transatlantic View of the Proposed Services Directive

Financial Planners Outsource Their Back Office Support Staff to Home-Based Workers

International Trade Regulation of Outsourcing

Courts of India as an Inconvenient Forum: Impact of Long Delays in Access to Court Procedure

Data use contracts between health care covered entitties and business associates including outsourcers

Patents in Outsourcing: Strategy and Practice for Business Process Patents and International Trade in Services

Patent Infringement Warranties in BPO

Liability of Service Provider for Customer’s Copyright Infringement

Privacy in Outsourcing of Health Information

Human Resources Outsourcing: Employment Manuals as Basis for Exceptions to the Employer’s Liability for Wrongful Termination of Employment and Defamation

Trade Secrets in Outsourcing

Limits on Exclusive Use of “Trade Secrets” in Deal Structuring: Investment Banker Cannot Claim Misappropriation of Trade Secret for Bowie Bonds

Business Intelligence and Industrial Espionage in Outsourcing

Sarbanes-Oxley Act of 2002: Retention of Records by Auditors and their Clients relating to Outsourcing

Outsourcing: Evolution From Single Supplier to Best of Breed

Document Mismanagement: When the Customer Miscommunicates a Court Order to the Document Managing Outsourcer

Document Retention, Document Management and Data Warehousing in Outsourcing

Legal Compliance in Outsourcing

Vetoing the Legislation Against Outsourcing in California

Death of Captive Paradigm? Business Transformation of a Shared Services Captive: Legal and Business Issues in Conversion from SSO to Independent BPO Service Provider

Litigation: “Spoliation of Evidence” Where Records Are in the Hands of Service Provider

Forensic Investigations: Distinguishing Ordinary Outsourced Investigation from Privileged Investigation

Class Action Litigation in Outsourcing: Managing Consumer Litigation Risk after Class Action Fairness Act of 2005

Consumer Protection in Outsourcing and Out-Tasking: Statutory Rules Governing Document Preparation (Bankruptcy Petition Preparers)

Litigation in Outsourcing: Liability of Corporate Affiliates, Secured Lenders and Venture Capitalists and their Attorneys under WARN Act for Termination of Employees

Code of Ethics for Auditors: Some Case Studies and Legal Principles in Auditing Standards

Sarbanes-Oxley Act of 2002: Disclosure of Material Outsourcing Contract Contingencies

Internal Controls and Corporate Governance under Sarbanes-Oxley: Planning and Audit Processes in Outsourcing

Impact of Sarbanes-Oxley Upon Outsourcing

International Outsourcing: Business Judgment Factors

International Outsourcing: Legality of Xenophobia in Outsourcing

Health Spending Accounts: Employers and Co-Employers Can Escape ERISA Fiduciary Liability through HR Outsourcing

Bankruptcy in Outsourcing

Deal Structure: Countertrade – Transformational Outsourcing — Call Centers — Customer Care

Finance & Accounting Outsourcing: Does Outsourcing Reduce Risk?

Frequently Asked Questions For Employees

Labor-Management Relations and Sinecures for Life: Is There a Better Way to Automate the Logistics of Business?