Enterprise customers evaluating their strategies in resource procurement, business development, cost management and sourcing should consider hiring a consultant or lawyer.
Human Capital Management
By hiring such advisors, the enterprise can acquire, enhance, maintain and update its human capital that support such strategies. Indeed, by gaining an overview of the spectrum from in-sourcing to shared services to captives and outsourcing, an enterprise can retain expertise. Training that focuses on “train the trainer” methodology will bring long-lasting benefits.
Special Benefits of Hiring an Attorney to Conduct Training
In some cases, there may be legal or liability issues relating to such strategies. In March 2004, Aetna hired IBM to engaged in process redesign in response to class action lawsuits about Aetna’s allegedly late payments to medical service providers. While IBM undoubtedly entered into a confidentiality agreement, such agreements generally are insufficient to protect confidential disclosures from disclosure to third-party litigants or even governmental auditors. Accordingly, the strategic advisory services of a lawyer experienced in business process management should be considered to preserve attorney-client privilege that protects the confidential and embarrassing legal liability issues that may arise during strategic evaluation and during training in the administration of the resource procurement or purchasing department.
Hiring a Training Service Provider
Training service providers should bring their own proprietary methodologies and training materials. In addition, they should resolve questions of strategy, structure and implementation of the enterprise’s sourcing team. Further, web-enabled repositories of resources provided by the training service provider can help update the enterprise’s managers and renew their expertise.
If you are considering hiring a training service provider for outsourcing management, please contact us.