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Baseline

Benchmarking

Best Practices

Outsourcing

  • What it is
  • What it’s not

Insourcing

Out-Tasking

Front, Middle and Back Offices

Multi-Shore

Multi-Sourcing

Service Center

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Service Recipient

Service Levels

  • Technical Performance Metrics
  • Accountability and Transparency Through Digital Tools

Shared Service Centers

Statement of Work

  • Scope
  • Multiple Silos

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Transforming the Extended Enterprise


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