Outsourcing Law & Business Journal™ – July 2012
July 25, 2012 by Bierce & Kenerson, P.C. ·
OUTSOURCING LAW & BUSINESS JOURNAL™ : Strategies and rules for adding value and improving legal and regulation compliance through business process management techniques in strategic alliances, joint ventures, shared services and cost-effective, durable and flexible sourcing of services. www.outsourcing-law.com. Visit our blog at http://blog.outsourcing-law.com. Insights by Bierce & Kenerson, P.C. Editor. www.biercekenerson.com. Vol. 12, No. 6, July 2012 […]
Outsourced Call Center Violates Consumer Protection Laws: Bank Liable for $200 Million
July 25, 2012 by Bierce & Kenerson, P.C. ·
Do you have a “Compliance Management System” to prevent “unfair deceptive abusive acts and practices” (UDAAP) by your call centers? You might need one now, especially for credit cards, and other consumer financial products. Businesses that use, manage or deliver call center services (and other “service providers” to financial institutions such as transaction processors) now […]