October 2009
October 29, 2009 by Bierce & Kenerson, P.C. ·
OUTSOURCING LAW & BUSINESS JOURNAL (™) : Strategies and rules for adding value and improving legal and regulation compliance through business process management techniques in strategic alliances, joint ventures, shared services and cost-effective, durable and flexible sourcing of services. www.outsourcing-law.com. Visit our blog at http://blog.outsourcing-law.com for commentary on current events.
Insights by Bierce & Kenerson, P.C. www.biercekenerson.com
Vol. [...]
Failed Deals in Outsourcing of State Welfare Benefits Administration: Anatomy of Unsuccessful Business Process Transformation
October 29, 2009 by Bierce & Kenerson, P.C. ·
In October 2009, the State of Indiana terminated a ten-year $1.34 billion outsourcing agreement with IBM for the administration of the welfare benefits. This followed a 2007 termination by the State of Texas of a similar privatization of State health and welfare benefits administration, including eligibility determinations, food stamps, Medicaid and the Temporary Assistance to [...]
Case Study for Legal Risk Management for “Cloud Computing”: Data Loss for T-Mobile Sidekick® Customers
October 29, 2009 by Bierce & Kenerson, P.C. ·
Telecom providers are increasingly outsourcing IT functions for “cloud computing.” A widespread data loss in mid-October 2009 by an IT outsourcer to a mobile telephony provider underscores the practical limitations of using the Internet as a data storage platform.
In this episode, subscribers to T-Mobile Sidekick® mobile devices were informed that their personal data – contact [...]
September 2009
October 29, 2009 by Bierce & Kenerson, P.C. ·
OUTSOURCING LAW & BUSINESS JOURNAL (™) : Strategies and rules for adding value and improving legal and regulation compliance through business process management techniques in strategic alliances, joint ventures, shared services and cost-effective, durable and flexible sourcing of services. www.outsourcing-law.com. Visit our blog at http://blog.outsourcing-law.com for commentary on current events.
Insights by Bierce & Kenerson, P.C. www.biercekenerson.com
Vol. [...]
Tuesday, November 17, 2009 – Managing Knowledge, Compliance and Legal Risks in Sourcing of Global Talent
October 28, 2009 by Bierce & Kenerson, P.C. ·
Special Notice – Webinar on Sourcing of Global Talent
Managing Knowledge, Compliance and Legal Risks in Sourcing of Global Talent
Tuesday November 17, 2009, 11 A.M. – 12 Noon, Eastern Daylight Time U.S.
Speakers:
William B. Bierce, Esq., Bierce & Kenerson, P.C. – outsourcing lawyer
Larry Scinto, PA Consulting, Managing Consultant
Neil McEwen, PA Consulting, Managing Consultant
Agenda. [...]
Legislation in Outsourcing: Gain-Sharing under the E-Government Act of 2002
October 16, 2009 by Bierce & Kenerson, P.C. ·
Overview.
The E-Government Act of 2002 authorizes federal agencies to enter gain-sharing contracts for information technology (as defined in 40 USC 11101(6)). The new law refers to such contracts as “share-in-savings initiatives.” Under such contracts, the Government awards an IT contract to “improve mission-related or administrative processes” or to “accelerate the achievement of its [...]
Case Study: Farmland Industries Inc.
October 16, 2009 by Bierce & Kenerson, P.C. ·
Farmland Industries Inc., a federation of 1,700 rural farm cooperatives that is the largest farm cooperative in the United States, filed for bankruptcy protection on May 31, 2002, after reportedly rejecting an offer by Smithfield Foods Inc. for acquisition of Farmland’s meat business. The meat business is operated as a joint venture with U.S. [...]
Joint Venture between IBM and French Bank BNP Paribas
October 16, 2009 by Bierce & Kenerson, P.C. ·
On December 19, 2003, IBM and the French bank BNP Paribas announced the creation of a joint venture to manage BNP Paribas’s IT operations. The deal represents the evolution of a “partnership” model between service provider and its customer within the framework of the European Union’s protective labor laws.
Scope.
The joint venture was structured so [...]
Shared Services in Lieu of Outsourcing: Offshore Captive Internal Bank
October 16, 2009 by Bierce & Kenerson, P.C. ·
Summary.
In making the classic “buy vs. build” decision in relation to services to manage sophisticated business processes, enterprises may elect to establish a captive enterprise to perform “shared services” for affiliates. The “shared services captive” is an alternative to buying outsourced services. But it is also an alternative to internal administration of [...]
Call Centers and Customer Relationship Management
October 16, 2009 by Bierce & Kenerson, P.C. ·
Thanks to Customer Relationship Management (“CRM”) software and low-cost, high-speed international telecommunications, a call center can be located anywhere in the world. While the legal issues in offshoring of any outsourced service can be complicated, the business issues are generally the same.
Who Should Outsource Call Center or CRM Functions?
Call centers connect your enterprise, its [...]