Legal Issues in Using Performance Metrics for Innovation
May 26, 2011 by Bierce & Kenerson, P.C. ·
Today, several software developers offer comprehensive software suites for governance of IT and business process outsourcing (BPO) services. Such software enables outsourcing customers to see real-time data, presented on “dashboards,” of vendor performance metrics, including service catalog offerings, demand and supply volumes, service level management (measuring and reporting on SLA’s), incident and problem management (identifying […]
May 25, 2011, Webinar on How EU Data Security Laws Affect Your Business and IT Operations in the Cloud
May 9, 2011 by Bierce & Kenerson, P.C. ·
The Global Sourcing Council presents: Title: How EU Data Security Laws Affect Your Business and IT Operations in the Cloud Date: Wednesday, May 25, 2011 Time: 11:00am – 12:00 ET (New York Time) Where: Online webinar This webinar will explore the impact that European Union (EU) data security laws have on how you do business […]