Outsourcing Law & Business Journal™: July 2010
July 30, 2010 by Bierce & Kenerson, P.C. ·
OUTSOURCING LAW & BUSINESS JOURNAL (™) : Strategies and rules for adding value and improving legal and regulation compliance through business process management techniques in strategic alliances, joint ventures, shared services and cost-effective, durable and flexible sourcing of services. www.outsourcing-law.com. Visit our blog at http://blog.outsourcing-law.com for commentary on current events. Insights by Bierce & Kenerson, […]
Dodd-Frank Financial Reform: New “Systemic Risks” for the BPO Industry
July 30, 2010 by Bierce & Kenerson, P.C. ·
The Dodd-Frank Wall Street Reform and Consumer Protection Act of 2010, H.R. 4173, signed by President Obama on July 21, 2010, invites a rethinking of the traditional outsourcing model in the financial services sector. The new law adopts new requirements to limit systemic financial risks. It calls for new regulations to delineate prohibited transactions and […]
Business Process Management for the Service-Driven Organization: Role of Policies and Procedures Manuals for Governance in Sourcing and Outsourcing
July 27, 2010 by Bierce & Kenerson, P.C. ·
In any business process, the governance and management of operations depends on following policies and procedures. This chapter addresses the use of policies and procedures manuals for service management and business process transformation (“BPT”). Service Management. For repetitive processes, having a script and flow chart of operations serves to train personnel, enable supervisors to determine […]