What and When You Should Not Outsource 

Everyone seems to have an attitude towards outsourcing.    You may like the idea of transferring a “dirty” job to an expert third party so you can focus on your more important “high level” job.   But you might not like the idea of transferring control over how the “dirty” job is done.  And you might feel threatened by the transfer of your job (whether “dirty” or “high level”) to another company that has a different culture, business strategy, management style, incentive plan and personal career path.   So, whether you are:

 ·        in the trenches doing non-administrative tasks (doing “real work”);

·        in a purchasing department or other administrative department buying services to support your people in the trenches, or

·        a senior executive redefining where the trenches are to be dug, your attitude will be more realistic if you know the types of services that should not be outsourced.  

 As with every “rule,” there are good reasons not to follow the rule in special situations.  So, with this caveat, we offer a list of “what not to outsource.” 

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