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Maturity Models
Enterprise customers and their service providers can each be categorized by their respective “maturity levels” in adopting and implementing the outsourcing model.
For the enterprise customer, some critical maturity factors include:
For service providers, some critical maturity factors include:
For each, an ability to adapt to changing legal and business environments are a measure of the capacity to conduct business globally.
There are a number of “capability maturity” models, the most famous of which was adopted by the Carnegie-Mellon University’s Software Engineering Institute. These models can be complex.
To avoid surprises and disputes, decisionmakers on both sides should understand their own and the other party’s maturity levels in relation to the outsourcing process.
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