Business Process Outsourcing
With globalization, enterprises have been challenged to find the niches where
they add the greatest economic value to the world's economy. As a result,
enterprises have looked for ways to avoid making investments in employees and
infrastructures that do not have a high yield. As service providers witnessed
this development, they began to create whole enterprises based on narrow
business processes. The term "BPO" (Business Process
Outsourcing") was coined in about 1995 and became popular a few years
later, accelerated by the explosion of Internet business.
BPO presents all the usual constituencies, contract negotiation processes and
business and legal challenges of any other outsourcing strategy.
Additional Resources
Constituencies
Customer Contact (Customer Relations
Management)
Finance / Accounting
Human Resources
Security
Equipment
Logistics and Supply Chain Management
|