Best Practices
"Best practices" provide a lists of
guidelines for enterprise customers and their service providers to
follow. For every "best practice," there has been a
"worst practice" in which someone suffered embarrassment, lost
benefits, delays, costs or worse. Outsourcing
involves a series of complex and interrelated processes. For
simplicity, each process relates to the others in the life cycle of the
enterprises customer's sourcing strategies and contract
relationships. Generally,
"best practices" can be organized around the different phases in the
outsourcing life cycle:
- assessment (and re-assessment).
- strategic planning.
- selection of service providers.
- human resource planning.
- contract development (and renegotiation).
- legal compliance.
- confidentiality and related issues.
- business process management.
- service level agreements.
- contract governance and relationship
management.
- dispute resolution.
At every phase, unique legal issues can affect
the success of the enterprise customer and its relationship with its outsourcing
service providers.
For further information, please contact wbierce@biercekenerson.com.
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